Privacy Policy

Controller: One Technician Limited (company number 11658918), registered in England and Wales.
Registered office: Suite A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, IP28 7DE, United Kingdom.
ICO registration reference: ZB253591
Last updated: 21 March 2026

This privacy policy explains how we collect, use, store and protect personal data when you use our website at onetechnician.com, contact us, or receive our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

For data protection purposes, the controller is One Technician Limited. If you have questions about this policy or your data, contact us at support@onetechnician.com or by phone on +44 7850 498139.

2. What personal data we collect

Depending on how you interact with us, we may process:

• Identity and contact data: name, email address, phone number, company name (if you provide it).
• Communication data: messages you send via our contact form, email, phone, WhatsApp or other channels.
• Technical data: IP address, browser type, general location derived from IP, and similar information collected by essential cookies and security tools (see section 7).
• Service and account data: where you are a customer, information needed to deliver IT services (for example device details, support history, or credentials you choose to share), as agreed in your contract or engagement with us.

3. How we use your data and lawful bases

We only use personal data where the law allows. The main bases we rely on are:

• Consent (Article 6(1)(a) UK GDPR): where you tick a consent box (for example on our contact form) or otherwise clearly agree to us contacting you in a specific way.
• Legitimate interests (Article 6(1)(f)): for responding to enquiries, operating and securing our website, analysing basic usage to improve our services, and managing our business — balanced against your rights and freedoms.
• Performance of a contract (Article 6(1)(b)): where you are a customer and we need your data to provide agreed IT services.
• Legal obligation (Article 6(1)(c)): where we must process data to comply with law (for example tax or accounting rules).

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Sharing your data

We do not sell your personal data. We may share it with trusted service providers who process data on our instructions (processors), for example:

• Email delivery: our transactional email provider (for example when we send or receive messages related to your enquiry).
• Website security: Cloudflare (including Turnstile) to help protect our contact form from abuse.
• IT and hosting: suppliers that host our website or provide infrastructure, under appropriate agreements.

We require processors to protect your data and use it only for the purposes we specify. Where a provider is based outside the UK, we ensure appropriate safeguards (such as the UK International Data Transfer Agreement or adequacy regulations) are in place where required.

5. How long we keep your data

We keep personal data only as long as necessary for the purposes above — for example enquiry records for a reasonable period to follow up and defend legal claims, and customer records in line with contractual needs and legal retention (such as accounting). When data is no longer needed, we delete or anonymise it securely.

6. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and care when sharing sensitive information.

7. Cookies and similar technologies

Our website may use cookies or similar technologies that are strictly necessary for operation and security. Our contact form uses Cloudflare Turnstile to reduce spam; that may set cookies or process technical data as described in Cloudflare’s privacy information. You can control cookies through your browser settings.

8. Your rights

Under UK data protection law you have rights including:

• Right of access to your personal data.
• Right to rectification of inaccurate data.
• Right to erasure in certain circumstances.
• Right to restrict processing in certain circumstances.
• Right to data portability where processing is based on consent or contract and is automated.
• Right to object to processing based on legitimate interests (including direct marketing).
• Right to withdraw consent at any time where processing is consent-based (without affecting lawfulness of processing before withdrawal).

To exercise these rights, contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority: ico.org.uk.

9. Children

Our services are aimed at adults and businesses. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us so we can delete it.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy where permitted by law.